Returns & Refunds

Last updated: 29 September 2026

We want every order to arrive correctly, safely and in good condition. This policy explains when a return, replacement, cancellation or refund may be available.

Hygiene-sensitive products

For health, safety and hygiene reasons, intimate wellness products cannot normally be returned after the product seal or packaging has been opened, removed or tampered with, or after the product has been used. A change of mind, dislike of colour or size, or compatibility concern is not normally eligible once a hygiene-sensitive item has been opened.

Eligible concerns

Please contact us promptly if you receive a product that is damaged in transit, defective on arrival, materially different from the item ordered, or missing from the parcel. Eligibility is assessed from the order record, product condition and supporting evidence, subject to applicable consumer law.

How to report a problem

Contact info@ohwavy.com or use the contact page as soon as possible after delivery. Include your order number, a description of the issue and clear photographs of the outer parcel, shipping label, product packaging and product. An unboxing video may help us assess transit damage or missing items.

Return authorization

Do not send a product back until support has confirmed the return address and instructions. Unauthorized parcels may be refused. Approved items must be returned with all supplied accessories, manuals, gifts and original packaging unless support advises otherwise.

Inspection and resolution

After assessment, we may offer troubleshooting, replacement, store credit or a refund as appropriate. Products damaged through misuse, accidental damage, improper cleaning, normal wear, unauthorized modification or failure to follow instructions are not eligible.

Cancellations

Contact us immediately if you need to cancel an order. We will try to help, but an order cannot normally be cancelled after it has been packed, handed to the courier or dispatched. If delivery is refused without an eligible reason, outward and return shipping costs may be deducted where permitted.

Refund processing

Approved refunds are issued to the original payment method where practicable. Bank and payment-provider processing times vary. Shipping charges are refundable only where required by law or where the order was incorrect, defective or damaged and the claim was approved.

Consumer rights

This policy does not limit rights or remedies available under applicable Indian consumer law.